Data Deletion

You can request deletion of your personal data at any time.

1. Delete your account in-app

Log in to Ormax, open User Management, and select Delete My Account. You will be asked to confirm. This removes your portfolio and asset data, connected accounts, transaction history, and uploaded statements, and cancels your subscription.

2. By email

If you can no longer access your account, send a deletion request to [email protected] from the email address linked to your account. We will verify your identity before processing.

Facebook users

If you signed up or logged in using Facebook, you can remove Ormax from your Facebook account at any time: Facebook → Settings & Privacy → Settings → Apps and Websites → Ormax → Remove. This revokes Ormax's access to your Facebook data. To also delete data already stored in Ormax, please use one of the methods above.

What we retain, and why

After deletion we keep a limited set of records only where required or permitted by applicable law:

• Billing and payment records: retained for the period required by applicable tax, financial, and recordkeeping regulations.
• A minimal anonymized record: deletion date and a billing reference, containing no usable portfolio data, retained for up to 90 days for fraud prevention and security, then permanently deleted.

Timing

We action verified deletion requests promptly and confirm completion within the period required by applicable data-protection law, typically within 30 days.

Contact

For questions about data deletion, contact [email protected].